Similar to actions taken by other utilities, the Black River Falls Municipal Utilities (BRFMU) will close its office to the public, effective Wednesday March 18th, until further notice. According to BRFMU General Manager Casey Engebretson, “While we are aware that many BRFMU customers choose to visit the utility office to conduct business, we at BRFMU are taking the recommendation of social distancing very seriously. Although this may cause some inconvenience to some, we at BRFMU feel this approach will help to mitigate the potential health concerns for our employees, customers, and the community, allowing us to continue to provide the vital service our customers rely upon every day.”
Customers can continue to pay their bills by check using the US mail or the drop box located by our lobby door at 119 N. Water St. Please include your bill stub and write your name and address on the envelope to ensure proper application of payment. If you choose to pay in cash, any amount paid in excess of the amount due will be applied to your account (applied to bill or as a credit).
Customers may also use our third party vendor, Payment Service Network (PSN), to pay their bill over the phone or online.
PSN – Over the Phone
- Call 1-877-885-7968
- Have your BRFMU Account Number available
- A $2.95 transaction fee will apply when using this service (up to a $300.00 transaction)
- If you have not used this service before, you will be required to work with the PSN representative to set up an account.
PSN – Online
- Please see our website at brfmu.org/bill-payment-options (this link is found on our website under Customer Service, Bill Payment Options).
- Have your BRFMU Account Number available
- A $2.95 transaction fee will apply when using this service (up to a $300.00 transaction)
Customers also have the option to set up Pre-Authorized Payments through your lending institution. Pre-Authorized Payments (PAP), and ACH transfer from your checking/savings account to our bank account are only withdrawn only once a month on the due date. If you are interested in this option, we would need to receive your information by March 24 to become effective in March. The authorization form for PAP is found on our website at www.brfmu.org/bill-payment-options.
For any other business or inquiries, email us at brfmu@wppienergy.org or call our office at 715-284-9463. Thank you for your understanding during these challenging times.